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The challenge
- Five Boroughs Partnership NHS Trust is a specialist NHS Trust providing mental health services for people living in the boroughs of Hatton, Knowsley, St Helens, Warrington and Wigan & Leigh
- The Trust asked MC2 to come up with an innovative and appropriate way to obtain feedback from service users to help the Trust enhance the services offered
- Furthermore, to help the Trust measure the success of the service beyond just clinical output, it was hoped the feedback would capture how the provision of care had enhanced quality of life
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